CJS Associates has the experience and exposure to a full spectrum of services and solutions. We work on hardware and software from almost every manufacturer on the market. As a result, we have developed a knowledge base of experience which we provide to our clients when we consult.

Technology Support:

Preventative Maintenance is our specialty. Most computer users make the mistake of waiting until it is too late to make backups, prevent viruses, guard against data theft, and tune their computers. CJS helps out by creating a tailored program based on the complexity of your network, your needs and your budget. We have clients we work with twice a week, or once a month.

Unexpected failures are expensive in many ways. Preventative maintenance programs are easy to budget, manage and provide the most cost-effective way to maintain a healthy network.

Ala carte services. While not recommended over preventative maintenance, some clients have extremely simple needs and expectations, or someone on staff who handles their pro-active maintenance. They want a professional firm to provide vacation coverage for their staff, project assistance, or planning expertise for expansion projects. CJS partners with 'ala cart' clients to keep them in business.

Strategic Support and Planning:

“Fail to plan, plan to fail”. That is truer in technology than it is anywhere.  Most SMB owners don't know where to start, what is possible, or how to plan and budget for technology success. CJS offers a unique Strategic Services Planning and Review services to our clients.

We will work closely with your management team, listening to your goals and aspirations, and provide a strategic technology plan that integrates into your business plan and financial strategy. By assisting in your proactive planning, CJS helps you manage long-term expenses, minimize expensive snap decisions, and integrate technology appropriately into your business success.

Emergency Assistance:

Sometimes the unexpected happens, regardless of your planning. Technology changes hourly, and so do the attacks on your network and resources. CJS provides 24x7 Emergency Assistance for businesses of all sizes. If your staff is unprepared, caught off-guard, or too small to deal with the emergency CJS is able to come alongside or take full responsibility for restoring your business quickly and accurately.

Dial-in Remote Assistance:

In order to provide the fastest response time, and assistance to remote users CJS provides comprehensive and secure dial-in remote assistance for all our clients. We support dial-in clients across the country with the same quality service we do for our on-site clients. Decrease response time and minimize expensive down-time by subscribing to our Dial-in Remote Assistance program.

24 x 7 HelpDesk Tool:

Look for this icon on your desktop to access the CJS HelpDesk Tool

All CJS SMB clients are provided access to our phenomenal on-line HelpDesk tool, which provides help request tracking, inventory management and software compliance features. Any company employee can access the tool, 24x7, to submit calls for assistance. Managers can review call status, turn-around time, and knowledge base articles accumulated by our activities. High priority calls signal our staff electronically 24x7, and provide the most cost-effective technical coverage in the industry.